Management achieves objectives by engaging others to find solutions, and by creating collective ownership of challenges when completing specific tasks.
Management connects
Good managers understand and appreciate the diversity of, and differences between, the people they work with, and know how to support, encourage, and motivate those people, both as individuals and as a team.
Management facilitates
Good managers make space for others to create and deliver results, rather than telling people what to do and constantly checking their performance. Their role is to coordinate, and facilitate high performance through networks, whether across teams, functions, business units or organisations.
Management delivers
The best managers deliver enormous value for their organisations by constantly building the capability of the individuals they manage, stretching them so that they become better at what they do.
Management develops
Good managers are constantly seeking to improve themselves and the resources, systems and processes for which they have responsibility. They constantly strive to learn and improve their own performance, and encourage others to do the same.
Management observes
Good managers monitor what is happening elsewhere and look for opportunities to develop best practice in their own workplaces.
Read more on: what is leadership?
Leadership and management study
ILM's courses develop and support leaders and managers, from those just starting out to those with years of experience. We believe all individuals can become better leaders and managers through development and training.