The ILM Centre Manual is an essential document providing information and guidance to centre personnel on every aspect of running ILM qualifications; from achieving centre approval to monitoring and results procedures.
We update the Manual on a regular basis in response to changes in procedures (internally and externally), policies, and ILM staff changes, etc.
This complete version of the new Manual is version 3 - September 2010 (issued October 2010)
To see what has changed from Version 2 (February 2010), view the control sheet.
Index
The full Manual contains a complete A to Z listing of the contents of the Manual, to make searching the document easier.
Full Manual
You can download the full ILM Centre Manual here (PDF),or download individual sections below.
Section 1 - Introducing ILM
Setting the scene | who we are | our background and beliefs | our qualifications and programmes | our other products and services | Download Section 1 of ILM Centre Manual (PDF)
Section 2 - Supporting our customers
Our customer service charter and our standards | our customer service team | marketing support for our centres and providers | free ILM membership for
learners | sources of external funding | using the ILM name and logo | our events | Download Section 2 of ILM Centre Manual (PDF)
Section 3 - The Quality Assurance cycle
Helping you to become an approved centre or recognised provider | multi-site centres | defence and international centres | your internal quality assurance | our external quality assurance | the role of the External Verifier | Qualification Quality Ratings and Centre Support Status | how we monitor our own quality | Download Section 3 of ILM Centre Manual (PDF)
Section 4 - ILM assessment
If you choose to have ILM carry out the assessment of key components of VRQs | the what, how and when. | Download Section 4 of ILM Centre Manual (PDF)
Section 5 - Programme administration
The terms and conditions of our relationship | the nuts and bolts of registering candidates, recording results and getting certificates | how to use the paperwork | Download Section 5 of ILM Centre Manual (PDF)
Section 6 - Policies to support programme design, delivery and assessment
Data protection | complaints, appeals and malpractice | our bilingual policy | cheating and plagiarism | equal opportunities | resonable adjustments or special consideration | Approved Centre Criteria | withdrawing or suspending a centre's approval | Recognition and Accreditation of Prior Learning (RPL and APL) | Download Section 6 of ILM Centre Manual (PDF)